1.

APPLICATION OF GENERAL TERMS AND CONDITIONS

1.1.

These general terms and conditions apply to all reservation requests, online orders and agreements concluded, directly or indirectly, with Vitae Wellness Resorts.

1.2.

Vitae Wellnessresorts expressly rejects the application of other general terms and conditions.

1.3.

Exceptions to these general terms and conditions are only possible if the parties have agreed to them in writing.

2.

RESERVATION

2.1.

Vitae Wellness Resorts only accepts reservation requests from persons 18 years of age or older. Vitae Wellness Resorts reserves the right to refuse a reservation request without giving reasons.

2.2.

For online bookings/reservations, the agreement between Vitae Wellnessresorts and the client is established at the moment the client has definitively confirmed the reservation and/or the payment has been made through the payment module. For reservations made by telephone, the agreement between Vitae Wellnessresorts and the client is concluded at the moment Vitae Wellnessresorts has sent the reservation confirmation to the client by email.

2.3.

The client must check the booking confirmation for accuracy. Inaccuracies must be reported immediately to the respective Vitae Wellnessresorts.

2.4.

When booking a visit online, the client provides an expected arrival time and departure time. Any treatments will be scheduled between the times specified by the customer. No exact treatment times are ever provided by Vitae Wellness Resorts, the client will be told these times upon arrival.

2.5.

Should the scheduling of any treatment not succeed within the arrival and departure times specified by the client, the respective Vitae Wellnessresort will contact the client by telephone or email within two working days.

2.6.

The client will make a (partial) payment to Vitae Wellnessresorts, within the period specified in the booking confirmation. Vitae Wellnessresorts is entitled to consider the agreement as not concluded, if Vitae Wellnessresorts does not receive the agreed (partial) payment within the specified period. In such a case, Vitae Wellnessresorts has the right to release the services and/or entrance fees to other clients without further notice. In addition, Vitae Wellness Resorts has the right to charge cancellation fees.

3.

CHANGES TO THE RESERVATION

3.1.

Vitae Wellness Resorts is not obliged, after the conclusion of the agreement, to make changes to the agreement at the request of the client.

4.

PRICES

4.1.

The client owes Vitae Wellness Resorts the agreed amount as stated on the booking confirmation/purchase confirmation.

4.2.

The prices and additional costs are listed on the Vitae Wellnessresorts website, www.vitaewellnessresorts.nl, and are all inclusive of VAT.

4.3.

Unforeseen government-imposed price increases may be passed on to the client. All prices on the website and other expressions such as brochures, posters and leaflets, are subject to change and are subject to change.

4.4.

Discounts published after a reservation/booking or purchase has been made cannot be applied retroactively.

5.

PAYMENT/CANCELLATION

5.1.

If the client is unable to attend, we ask the client to contact the respective Vitae Wellnessresort by telephone.

5.2.

No costs are charged for cancelling only a sauna visit. If the client has reserved a treatment or package including treatment, Vitae Wellnessresorts applies the cancellation conditions mentioned under heading 5.3.

5.3.

If a booking/reservation is cancelled by the client 24 hours or less before the arrival date, 50% of the reserved amount in accordance with the reservation confirmation must be paid by the client to Vitae Wellnessresorts within eight (8) days. If the customer does not arrive without cancelling and therefore does not use the treatment and sauna access, 100% of the reserved amount in accordance with the reservation confirmation must be paid to Vitae Wellnessresorts by the customer within eight (8) days.

5.4.

The customer is not entitled to a (partial) refund of the amount if, on the customer's own initiative and through the customer's fault, the customer was unable to use all services and/or accommodation.

5.5.

A cooling-off period of a maximum of 14 days applies to all e-tickets purchased via the webshop, if the e-tickets have not yet been redeemed.

6.

(DOMESTIC) REGULATIONS

6.1.

Clients must comply with the rules established by Vitae Wellnessresorts. These can be read on the website and in the respective Vitae Wellnessresort. Vitae Wellnessresorts has the right to immediately remove or have its clients removed from the respective Vitae Wellnessresort if the housekeeping rules are violated and/or instructions of the staff are not followed. In such a case, the client has no right to a refund of (part of) the paid reservation or the consumptions and/or treatments already consumed.

6.2.

Vitae Wellnessresorts has the right to ask the client for valid identification before check-in. Vitae Wellnessresorts is entitled to refuse entry to the Vitae Wellnessresorts to customers who cannot provide proof of identity.

6.3.

Vitae Wellness Resorts reserves the right to make changes in the set-up and opening hours of the facilities of the respective Vitae Wellness Resort. The client will allow maintenance to take place at the relevant Vitae Wellnessresort during opening hours if necessary. The client cannot claim compensation. The necessity of the maintenance is at the discretion of the management of Vitae Wellness Resorts.

7.

VALIDITY

7.1.

The validity of tickets and/or gift vouchers in circulation are expressly indicated on the ticket and/or gift voucher in question. If the validity of the relevant ticket and/or gift voucher has expired, the validity cannot be extended.

7.2.

A reservation/booking made is only valid on the day indicated by the customer. The customer cannot derive any rights from the reservation on other days.

7.3.

If the customer is in possession of a discount voucher, e-ticket or other gift voucher, the customer must actually hand these in at check-in unless explicitly stated otherwise. If the client cannot present this discount voucher, e-ticket or other gift certificate, Vitae Wellnessresorts is obliged to charge the full rate.

8.

LIABILITY

8.1.

Vitae Wellness Resorts accepts no liability for theft (including theft from lockers), loss and/or damage to goods or persons, of any nature whatsoever, during or as a result of a stay in the Vitae Wellness Resorts concerned.

8.2.

Vitae Wellnessresorts accepts no liability for the fact that the client's stay does not meet the expectations the client had set for it.

8.3.

Vitae Wellnessresorts accepts no liability for damage or injury caused to property or persons as a result of a stay on the premises of the Vitae Wellnessresort concerned or caused by the use of the facilities present on the premises.

8.4.

Vitae Wellnessresorts is not liable for claims for damages resulting from noise nuisance caused by third parties.

8.5.

Vitae Wellnessresorts is not liable for damages resulting from information provided orally or by telephone by its employees.

8.6.

Vitae Wellnessresorts is not liable for the failure of facilities and/or services.

8.7.

The client is obliged to pay all extra costs resulting from the improper use or abandonment of the facilities.

9.

PRIVACY

9.1.

In compliance with the General Data Protection Regulation, Vitae Wellness Resorts will strictly handle the client's personal data confidentially.

9.2.

We collect personal data relating to the client's health exclusively for safety reasons and for the possible preparation of appropriate advice or treatment. These data are therefore used exclusively for that purpose and will not be disclosed to third parties without the client's express consent.

9.3.

The e-mail address provided by the client during the reservation or purchase process is included in Vitae Wellness Resorts' e-mail database, unless the client has specifically turned it off. Should the client not wish to receive these emails, the client can unsubscribe by clicking on the relevant link in each email the client receives from Vitae Wellnessresorts. Telephone or email unsubscriptions will not be processed.

9.4.

By signing any direct debit authorisation for e.g. a subscription or entering into a reservation/booking, the client agrees to the processing of the client's personal data as described earlier in these general terms and conditions.

10.

COMPLAINTS

10.1.

Despite the care and effort of Vitae Wellness Resorts, it may happen that the client has a complaint. Complaints can be reported directly to the reception desk of the respective Vitae Wellnessresort. If a complaint cannot be resolved or it is not resolved to your satisfaction, the client must send the complaint in writing or send it by e-mail to the management. This course of action is absolutely necessary for the complaint to be handled properly.

10.2.

In all cases not covered by these General Terms and Conditions, the management of Vitae Wellness Resorts decides. By using the respective Vitae Wellnessresorts and all its facilities, the client accepts these General Terms and Conditions.

10.3.

All agreements between the client and Vitae Wellnessresorts are governed by Dutch law.

11.

COMPANY DATA

11.1.

Fitland Goes III is registered with the Chamber of Commerce under number 75194244. Address: Bedafseweg 22, 5406 TM Uden, the Netherlands. Visiting address: Geldeloozepad 7, 4463AJ Goes, The Netherlands