This can have several causes:

1. The activation code has already been redeemed:
You have already requested an e-ticket with your activation code! Is the e-mail address correct? After requesting your e-ticket, you will receive your e-ticket in your inbox within 30 minutes. Did you not receive an e-mail? Check your spam box. You can use the code to make a reservation at the resort of your choice. Then enter the code shown on your e-ticket under 'I have a voucher or e-ticket' (the code for your e-ticket can be found in your e-mail) and complete the reservation. Still need help? Please contact us.

2. The activation code entered is incorrect, please re-enter the code.
Oops! You probably made a typing error or accidentally skipped a character. Please enter the code again.

3. The activation code is no longer valid.
Oops! You probably saved your activation code too long. Unfortunately, it is not possible to renew activation codes.